ITIL is the most widely recognised framework for IT and digitally enabled services in the world. It provides comprehensive, practical and proven guidance for establishing an effective service management system.
As customer demand increases, organisations need to deliver effective IT-enabled digital services. But if IT leaders and professionals want to meet these changing needs and remain competitive, they need to upskill.
ITIL 4 puts an emphasis on business value, which is achieved through the integration of various frameworks – such as Lean IT, Agile and DevOps that provide a holistic end-to-end picture. A huge ITIL 4 differentiator is the Service Value System that demonstrates how opportunity/demand is turned into value.
We are one of the few ITSM companies worldwide with the ITIL 4 Advanced self-paced online courses. We also deliver these via our virtual classroom, date options below and course bundle packages available.
Need to uplift your teams knowledge and skill set? Talk to us to discuss your options.
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Our Agile Scrum Essentials and Agile Scrum Master self-paced online courses cover all aspects of the Scrum framework through a variety of real-world scenarios and focused practical informa- tion related specifically Scrum.
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ITIL is a set of practices for IT Service Management. ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contrib- ute to business value, and also integrates concepts from …
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