ITSM Hub’s expert consultants have many years of practical experience with diverse backgrounds. Our consultants are specially trained to adapt, adopt and utilise various best practice frameworks to fit your company’s unique situation.

ITSM Maturity Assessments

ITSM Hub performs consultant-led IT Service Management (ITSM) process maturity assessments.

This consulting service will provide insight into your current process maturity levels along with recommendations for improvement.

Get a true picture of your ITSM practices.

Service Improvement Roadmap

When an organisation decides to adopt an IT Service Management (ITSM) strategy, it needs to start with a vision and commence with a roadmap and plan.

We can help determine priorities for the improvement opportunities in you organisation. We'll provide you with an agile, phased approach so you have wins along the way and see the improvements.

We can help with

Practice Design, Documentation & Implementation

Our expert consultants can take your organisation from current state to desired state.


ITSM Training & Workshops

Our consultants can coach and mentor your Process Owners/Managers, as well as the entire Service Management team. Providing customised workshops, support and advice along the way.

Business Partner Coaching

Business Partner management is increasingly becoming a pivotal practice for ensuiring that the strategic value of IT services is realised. Let us help you establish your BRM practices.

Assessments and Training in

Skills Framework for the Information Age - SFIA

Learn to identify the skills of your current team, ensure you are effectively utilising them and undertand any skills gaps using the global skills and competency framework; SFIA.

Next steps, getting started

Let’s chat. If you are unsure which service might suit you, book a time with us and we can discuss what outcomes you would like and recommend an approach and service that will suit.