Our ITIL 4 Foundation e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials and includes are designed to give you the confidence to pass your examination and provide you with a great understanding of ITIL 4.
Candidates have access to their online course portal for 6-months. An internet connection is required to access the portal.
Our course will prepare you for the examination leading to the ITIL 4 Foundation Certificate and includes:
- PeopleCert ITIL 4 Foundation online exam voucher
- Take2 exam re-sit (activated on a 'failed' attempt only)
- Official AXELOS publication available as an eBook
- Official PeopleCert course materials
ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:
- High level overview of the ITIL 4 Service Value System
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 15 of these
- Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value
Who should attend
The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam & Certification
This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.
The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
Course Material & Inclusions
This course comes with 6-months access to our self-paced online portal which includes
- 8 video lessons, approx 3.hours of content
- Course workbooks/slideshow for students to download, or view on laptop or tablet devices
- 2 Sample examinations
- End of lesson quizzes to test your knowledge
Official AXELOS/PeopleCert practice exams
- Quick reference and exam guidance materials
ITIL® 4 Foundation online exam voucher, valid for 12-months
A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. Take2 will not be available from a missed or absent exam attempt.
The official PeopleCert training materials, available within the candidate exam portal.
The official ITIL 4 Foundation publication available from AXELOS is included as an eBook. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account.
1 month free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL, Prince2, MoR, MOP, P3O, MoV, Resilia, AgileShift frameworks.
SFIA Skills & Industry Accreditation
You will attain 12 professional development units (PDU's) for Project Managers
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
- CHMG: Change Control
- USUP: Incident Management
- PBMG: Problem Management
- ITOP: IT Infrastructure
- SLMO: Service Level Management
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.