ITIL® 4 Foundation Self-Paced Online Course & Examination
This course will prepare you for the examination leading to the ITIL 4 Foundation Certificate.
ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:
- High level overview of the ITIL 4 Service Value System
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value
Who should attend
The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam & Certification
This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.
The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
Course Material & Inclusions
Access to your own online learning portal for 12-months to work through the course materials and prepare for the examination. The course is delivered via downloadable resources, exams and instructor videos. Instructor assistance is available via email.
ITIL 4 Foundation online exam voucher plus a complimentary ITIL 4 Foundation exam re-sit if you miss out on passing your certification the first time.
The official ITIL 4 publication available from AXELOS is included as an eBook and provided as a voucher for the candidate to download from PeopleCert.
A digital badge you can share with your network of your course achievement will be provided via email upon completion of your course.
A one year subscription to the AXELOS ITIL Membership is included for all new ITIL® Foundation certificates. To claim your subscription, make sure you opt-into AXELOS Marketing on the PeopleCert portal when you register for your ITIL 4 Foundation exam so you can receive this promotion.
As a value-add we include an interactive examination of ITIL 4 practices and readiness in students’ organisations, through application of a set of maturity assessment exercises in each module of the course. Students evaluate their own organisations and then discuss the implications of where their practices currently stand. This maturity assessment can be used after the course to help embed your ITIL knowledge and understand your organisations practices.
SFIA Skills & Industry Accreditation
You will attain 12 professional development units (PDU's) for Project Managers
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
- CHMG: Change Control
- USUP: Incident Management
- PBMG: Problem Management
- ITOP: IT Infrastructure
- SLMO: Service Level Management
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.