What is ITSM?

What is ITSM?

For someone new to IT service management (ITSM), it can be hard to understand what it is, how it works, and why it’s employed by the majority of global organisations. Not only is it a specific way ...
Your ITIL® 4 Certification Journey - Download our eBook

Your ITIL® 4 Certification Journey - Download our eBook

Build valuable knowledge on flexible foundations that modern-day organisations use to integrate a variety of frameworks into their operations. Unlock exciting opportunities with a certification th...
ITSM Hub rolls out NIST Cyber Security Professional program

ITSM Hub rolls out NIST Cyber Security Professional program

The ITSM Hub rolls out NIST Cyber Security Professional program  –Newest NIST program coincides with Government’s cybersecurity prevention push and helps industry navigate complex landscape Austra...
ITIL training with a simulation module – why your organisation needs it

ITIL training with a simulation module – why your organisation needs it

While most organisations realise the importance of investing in employee training, not all of them pay attention to implementing all steps necessary to ensure that knowledge acquired by their empl...
How do you ‘Identify’ using the NIST Cyber Security Framework

How do you ‘Identify’ using the NIST Cyber Security Framework

National Institute of Standards and Technology (NIST) maintains one of the most widely adopted cyber security frameworks for critical infrastructure. NIST Cyber Security Framework is a system to b...
Helping Companies Meet Their Digital Transformation Goals

Helping Companies Meet Their Digital Transformation Goals

Over the past 18 months or so, digital transformation has become a pressing need rather than a distant future goal for the majority of businesses. Whether we look at a large corporation or a mediu...
Can I become a business partner?

Can I become a business partner?

A business partner is responsible for building relationships between the business units and functions such as IT, HR and Finance, to ensure that services and products are aligned with the organisat...
Business relationship management at ITSM Hub

Business relationship management at ITSM Hub

A business relationship manager (BRM) is tasked with the role of building relationships between business units and the IT organisation to ensure IT services deliver on customer needs. ITSM Hub prov...
SIAM - Answering the Latest Organisational Multi-Cloud Challenges

SIAM - Answering the Latest Organisational Multi-Cloud Challenges

Multi-cloud environments have quickly become preferred digital solutions for the majority of businesses. Research shows that more than 85 percent of companies now report operating in a multi-cloud...