Our ITIL 4 Strategist; Direct Plan & Improve e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.
Our course will prepare you for the examination leading to the ITIL 4 Strategist; Direct Plan & Improve Certificate and includes:
- PeopleCert ITIL 4 DPI online exam voucher
- Take2 exam re-sit (activated upon a 'failed' 1st attempt)
- Official AXELOS publication available as an eBook
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course. ITSM Hub will request a copy of your certificate upon purchase.
This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The DPI course focuses on these key ITIL 4 practices:
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organisational change management
- Risk management
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
- Understand the key concepts of Direct, Plan, and Improve
- Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:
- Learn how to cascade goals and requirements
- Learn how to define effective policies, controls, and guidelines
- Learn how to place decision-making authority at the correct level
- Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
- Discover how to use the key principles and methods of continual improvement for all types of improvements:
- Learn how to use the ITIL continual improvement model to improve the service value system
- Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
- Learn how to define and prioritise desired outcomes
- Learn how to build, justify, and sell a business case
- Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
- Discover how to use the key principles of organisational change management to:
- Identify and manage different stakeholder types
- Learn how to establish effective channels for feedback and communication
- Learn how to develop effective interfaces across the value chain
- Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
- Learn how to direct, plan, and improve value streams and practices:
- Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
Who should attend
This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 Foundation Certification Course, click here.
Exam & Certification
This course prepares participants for the examination leading to the ITIL 4 Strategist – Direct, Plan & Improve Certificate.
- A 90-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
- A passing mark of 70% is required to receive your certificate.
The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
Course Material & Inclusions
Access to your own online learning portal for 6-months to work through the course materials and prepare for the examination. The course is delivered via downloadable resources, exams and instructor videos. Instructor assistance is available via email.
ITIL Strategist: Direct, Plan & Improve online exam voucher plus a complimentary exam re-sit is included if you miss out on passing your examination the first time.
The official ITIL 4 publication available from AXELOS is included as an eBook and provided as a voucher for the candidate to download from PeopleCert.
SFIA Skills & Industry Accreditation
After completion of this course, you may apply for self-directed learning PDU's from PMI. A certificate of attendance is also available upon request.
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
- GOVN: Governance
- ITSP: Strategic Planning
- OCDV: Organisational capability development
- MEAS: Measurement
- BENM: Benefits Management
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.