All candidate personal information is held within our LMS database (Arlo) and our CRM tool Salesforce. “Personal Information” means any information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information.
For candidates to register for their respective courses, we may ask you to provide certain Personal Information such as your name, mailing address, telephone number, email address and organisation.
We may also request information when you engage through our website by;
- Filling out and submitting web forms on our websites.
- Using live chat or other interactive features of our websites.
- Responding to an ITSM Hub ad displayed on our website or third-party sites.
- Contacting us.
ITSM Hub does not distribute, sell, rent, or trade information about our candidates, contractors, consultants and trainers or website visitors.
Upon completing a course or service with ITSM Hub you will be automatically opted into our monthly email newsletter; this can be opted out of at any time.
If you have any issues or complaints please contact us via email; firstname.lastname@example.org and a member of the team will respond to you within 48 business hours.
ITSM Hub partners with examination bodies and accredited institutes and organisations. In some instances it is necessary to share candidate information with these organisations to ensure course completion and examination attendance. These partner organisations have their own privacy policies. You can find further information on each of these below:
Professional Designations, who are an examination provider for IT and Business certifications and designations associated with the Pink Elephant certification courses. Candidate name and email addresses will be provided when ordering candidate exam vouchers. When candidates are requested to register for their exam with Professional Designations they may also need to provide further personal information to identify them.