integratedITSM™ Certification Courses Australia
ITSM Hub is an accredited training provider with Professional Designations to deliver our integratedITSM certification courses.
About the integratedITSM™ Framework
The integratedITSM™ Framework, a comprehensive approach to IT Service management that emphasizes the integration of various IT processes with business processes. The aim to achieve more efficient and effective organisational outcomes by fostering collaboration between different teams within an organisation, rather than treating IT services as a separate entity. The integratedITSM™ Framework focuses on aligning IT services directly with business goals through a holistic view of key ITSM processes and enabling practices.
ITSM Hub is accredited by Professional Designations' to deliver the integratedITSM™ certification courses. The Designation Scheme is designed to recognise and validate the expertise and accomplishments of IT professionals.
integratedITSM™ Framework Certification Pathways
The integratedITSM™ Framework offers a structured certification pathway designed for IT professionals and teams seeking to master modern IT service management, Agile, Lean, and leadership practices. The framework’s globally recognised designations validate your expertise and commitment to driving business value through IT.
Certification Pathways & Designations
Attend our instructor-led certification courses and progress through the integratedITSM™ Framework to earn industry-respected designations:
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integratedITSM™ Champion
Achieve the highest level of recognition by demonstrating comprehensive mastery across ITSM, Agile/Lean, leadership, and change management. Champions are equipped to lead teams, facilitate transformation, and deliver sustained organisational value. -
integratedITSM™ Professional
This designation is ideal for those who want to deepen their expertise in ITSM best practices, Lean IT, Agile Scrum, and related disciplines. Professionals are prepared to manage projects, drive improvements, and contribute to high-performing IT teams. -
Specialist Architect Designations
- Organizational Change Management Architect™: Lead complex change initiatives and support ITSM program success.
- IT Business Relationship Management Architect™: Develop and manage effective IT-business partnerships for better alignment and outcomes.
- Value Stream Mapping Architect™: Optimise processes and drive continual service improvement.
- IT Performance & Improvement Management Architect™: Assess and enhance IT performance for ongoing business success.
Each designation is earned by completing a tailored set of certification courses, including integratedITSM™ System, Essentials, Lean IT, Agile Scrum, and more.
Who should enrol in our integratedITSM certification courses?
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IT professionals at all career stages, from beginners to experienced managers
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IT leaders, service managers, and team leads seeking proven frameworks for improvement
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Project managers and consultants focused on ITSM, Agile, Lean, and digital transformation
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Organisations aiming to upskill their teams and align IT with business strategy
Whether you’re looking to build foundational knowledge or achieve advanced, role-based recognition, the integratedITSM™ Framework provides a clear, supported path to your professional goals.
FAQs
What is the integratedITSM™ Framework?
The integratedITSM™ Framework is a globally recognised approach to IT service management, combining best practices from ITSM, Agile, Lean, and leadership disciplines. It helps organisations align IT with business goals and drive continuous improvement.
What certifications and designations are available?
You can earn designations such as integratedITSM™ Champion, integratedITSM™ Professional, and specialist Architect titles (e.g., Organizational Change Management Architect™). Each designation is achieved by completing a tailored set of courses and passing the relevant certification exams.
Who should take these courses?
The courses are ideal for IT professionals at all career stages, including IT managers, service desk leads, consultants, project managers, and anyone responsible for delivering or improving IT services. Organisations seeking to upskill their teams and improve IT/business alignment will also benefit.
What delivery options are available?
ITSM Hub offers flexible delivery methods to suit every learner:
- Virtual instructor-led training
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Onsite team delivery
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Custom workshops and course bundles
Are the integratedITSM courses accredited
Yes, all integratedITSM™ Framework courses and certifications are accredited and recognised internationally. The examination body is Professional Designations.
What is included in the course fee?
All course fees include access to learning materials, expert support, and the official certification exam.
How do I progress through the certification pathway?
Start with foundational courses such as integratedITSM™ System and Essentials, then build towards advanced topics in Lean IT, Agile Scrum, and leadership. Completing the required courses for each pathway earns you the respective designation.
What support is available during my studies?
You’ll have access to our dedicated learning portal, resources, quizzes, and direct instructor support. Our team is available via live chat, email, or phone for any questions.
How do I enrol or get more information?
You can enrol directly through our website or contact our team for personalised guidance on the best certification pathway for your goals.
The training was well organised and the structure made sure that the complete syllabus was covered nicely in two days. The instructors method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.
Satisfied Customer
I'm not usually a fan of online learning but I found the range of learning materials provided worked really well. I could study in different ways and test my learning with short meaningful quizzes. There was also a wealth of supporting material that I could download and continue to use after the course.
Satisfied Customer
The content provided by the ITSM Hub ITIL 4 Foundation course was very relevant and delivered in a collaborative format.
Satisfied Customer
Our trainer, Rose has demonstrated an excellent grasp of the ITIL process in both theory and real life scenarios, which she has explained and got everyone to understand.
Satisfied Customer
Kept me engaged, used quizzes at the end of sections to ensure we understood the material, drew comparisons to our work to relate the material.
Satisfied Customer
Experienced presenter who could make it real and tangible to help with understanding. I left understanding the concepts and theory.
Satisfied Customer
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