ITIL® Version 5
Step into the future of service management with ITIL (Version 5), the most sophisticated evolution of the world’s trusted framework. Designed for today’s digital-first, AI-enabled organisations, ITIL (Version 5) connects strategy, delivery, operations, customer experience, and governance into one end-to-end lifecycle. This is a practical, role-aligned system that empowers teams to create measurable outcomes while keeping business objectives and customer experience in perfect sync.
At ITSM Hub, we bring the new ITIL to life through customisable learning pathways. Whether you’re an IT professional, a product leader, or a strategic business manager, our courses help you move beyond concepts to real-world application. Choose from instructor-led courses, self-paced online learning, or bespoke onsite programs.
Explore our training options or browse self-paced courses to find the approach that suits you.
Why ITIL (Version 5) Matters
In an era where technology evolves at lightning speed and customer expectations rise daily, organisations need a unified approach that supports rapid, reliable, and measurable delivery. Enter ITIL (Version 5).
The ITIL Version 5 Qualification Scheme
Nine core modules, one extension module and three professional designations. Select any step to see what it covers, where it sits in your journey and how to book.
What you will cover
Where it sits
Prerequisite
Already certified in ITIL 4?Your certifications keep their value. Use a transition module to upgrade without repeating what you already know.
ITIL® is a registered trade mark of PeopleCert International Ltd. All rights reserved. ITSM Hub is an accredited training organisation.
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