Service Configuration Management Specialist Course & Examination

A properly managed and implemented service configuration management practice provides valuable information about the delivery and quality of IT services. Yet, many organisations struggle with the complexity involved in establishing and maintaining this critical service management capability. This practical course will help you identify critical success factors related to organisational goals and establish approaches to overcome the design, deployment, and ongoing management issues you face. 

This 2-day course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. 

Course Overview

This two-day certification course specialises in the configuration management database (CMDB) and incorporates other related service configuration management topics. It also takes a deep dive into the design, deployment, and management required for a sustainable service configuration management practice. 

The topics covered in this course include: 

• Guidance on service data modeling
• Data governance policies and considerations 
• Key integrations with practices such as monitoring and event management, service financial management, change enablement, incident management, and service level management 
• Roles related to configuration management updates and maintenance 
• CMDB design considerations such as federated databases and data reconciliation with monitoring tools 

Learning Outcomes

At the end of this course, attendees will understand the following: 

• Understand ITSM best practices related to service configuration management 
• Define and apply data governance and management principles to your configuration management system 
• Define the differences, relationship, and dependencies between service configuration management and IT asset management 
• Define and model IT services within a configuration management database 
• Understand and apply CMDB data modelling and design techniques 
• Understand how to design the service configuration management practice to support and integrate with other key IT management practices such as: 
• IT asset management 
• Service financial management 
• Service level management 
• Monitoring and event management 
• Incident and problem management 
• Adopt and adapt principles, as well as how to approach service configuration management automation and data source federation 
• Identify critical configuration management governance and management roles such as service owners, domain owners, and configuration management managers.  

Who should attend

Configuration managers, product and service owners, asset management owners, information and security management roles, business analysts, IT process designers, data architects, IT consultants, IT project managers.

Prerequisites

Configuration managers, product and service owners, asset management owners, information and security management roles, business analysts, IT process designers, data architects, IT consultants, IT project managers.

Exam & Certification

Course Material & Inclusions

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.

Our virtual instructor-led classes include a $25 lunch voucher for each day (valued at $50), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course. 

Service Configuration Management Specialist online exam voucher plus a complimentary Service Configuration Management Specialist exam re-sit if you miss out on passing your certification the first time.

A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam. 

SFIA Skills & Industry Accreditation

After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

• CFMG: Configuration Management
• DATM: Data Management
• DTAN: Data Modelling and Design
• METL: Methods and Tools

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.