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ITIL® 4 Foundation Course & Examination

ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. This course will prepare you for the examination leading to the ITIL 4 Foundation Certificate.

Description

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Our ITIL 4 course includes interactive examination of ITIL 4 practices and readiness in students’ organisations, through application of a set of maturity assessment exercises in each module of the course. Students evaluate their own organisations and then discuss the implications of where their practices currently stand.



Online



On-site



Virtual
3 Delivery Options​

Who should attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites.  Work experience in IT services is recommended.

Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

For instructor-led virtual classes, the exam voucher is provided on the second day of the course. Self-Paced online courses, the voucher is provided upon request, follow the prompts in you online platform to request this.

Course Material & Inclusions

This course comes with access to Pink Elephant’s e-materials. These materials are made available to students prior to attending the course and for 30 days following the course. The e-materials include:

  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
  • Official AXELOS ITIL practice exams
  • Course reference and exam guidance materials
  • Self-Assessment Maturity Assessment
  • Comprehensive study guide to assist with exam preparation

Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course.

ITIL 4 Foundation online exam voucher plus a complimentary ITIL 4 Foundation exam re-sit if you miss out on passing your certification the first time (exam re-sit included for our virtual instructor-led classes only)

A digital badge you can share with your network of your course achievement will be provided via email upon completion of your course.

A one year subscription to the AXELOS ITIL Membership is included for all new ITIL® Foundation certificates. To claim your subscription, make sure you opt-into AXELOS Marketing on the PeopleCert portal when you register for your ITIL 4 Foundation exam so you can receive this promotion.

Learning Outcomes

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Industry Accreditation

You will attain 12 professional development units (PDU’s) for Project Managers

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

  • CHMG: Change Management
  • USUP: Incident Management
  • PBMG: Problem Management
  • ITOP: IT Infrastructure
  • SLMO: Service Level Management

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.

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Brisbane

10 Eagle Street, Brisbane, QLD,
4000 Australia

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Melbourne

101 Collins Street, Melbourne, VIC, 3000 Australia

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Canberra

18 National Circuit, Barton Canberra, ACT 2600 Australia

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Sydney

Level 57, 19 Martin Place, Sydney, NSW, 2000 Australia

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Perth

125 St Georges Terrace, Perth, WA 6000 Austrailia

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Adelaide

91 King William Street, Adelaide, SA 5000 Australia