Service Integration & Management (SIAM) Courses
Many IT organisations are outsourcing portions of their services to scale to meet business needs, lower the cost of services, or drive innovation. Yet, many of today’s outsourcing models have failed to deliver against expectations. The increasing complexity of the IT value chain and the rise of multi-vendor supplier eco-systems has led to the rise of Service Integration and Management as an innovative approach.
This certification is designed for those involved in service management that manage any combination of internal and external service providers. This includes consultants, service managers, project and program managers as well as business relationship, change and commercial managers. Solution Architects might also benefit.
What is SIAM?
Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.
The training was well organised and the structure made sure that the complete syllabus was covered nicely in two days. The instructors method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.
I'm not usually a fan of online learning but I found the range of learning materials provided worked really well. I could study in different ways and test my learning with short meaningful quizzes. There was also a wealth of supporting material that I could download and continue to use after the course.
The content provided by the ITSM Hub ITIL 4 Foundation course was very relevant and delivered in a collaborative format.
Our trainer, Rose has demonstrated an excellent grasp of the ITIL process in both theory and real life scenarios, which she has explained and got everyone to understand.
Kept me engaged, used quizzes at the end of sections to ensure we understood the material, drew comparisons to our work to relate the material.
Experienced presenter who could make it real and tangible to help with understanding. I left understanding the concepts and theory.