Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.
The SIAM™ Professional Certificate tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the SIAM™ Professional Certificate can analyse, plan, build and inspect a multi-service provider environment.
This 2-day course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection.
Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.
The SIAM™ Professional Certificate tests a candidate’s knowledge of the application of Service Integration and Management (SIAM) to situations and the candidate’s ability to further analyse the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organisation. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
On 1 April 2020, the certification content has been updated to reflect the refreshed BoK
At the end of your SIAM Professional course, candidates will have an understanding of the following:
- Establish a governance framework based on SIAM practices
- Perform an organisation assessment to better determine and establish a plan and promote improvements
- Determine the key elements to perform a SIAM implementation
- Design and build up a SIAM model for different environments and organisations
- Lead a SIAM implementation
- Select different approaches to implement SIAM
- Use organisational change management in order to boost the SIAM implementation
- Improve the organisation's SIAM ecosystem at every stage
- Manage and continuously improve multiple processes based on SIAM.
Who should attend
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation.
The content of this certification is appropriate for customer organisations who will commission SIAM models, staff who provide retained capabilities in a customer organisation, service integrators, and service providers working within a SIAM ecosystem.
The potential audience for this certification are:
Service Managers and Practitioners
Service Provider Portfolio Managers
Service Level Managers
Business Relationship Managers
Business Change Practitioners
Organisational Change Practitioners and
- SIAM consultants
A thorough knowledge of SIAM is required. Previous completion of the SIAM™ Foundation exam is strongly recommended but not mandatory.
A good level of knowledge about IT Service Management is also recommended.
Exam & Certification
The EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyse the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organisation. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
This course prepares you for the closed-book, 90 minute, 40 question exam leading to the SIAM™ Professional Certification. This exam is administered by EXIN. You must attain a passing mark of 65% (24 marks) to be awarded the certificate.
Course Material & Inclusions
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.
- A. Simon Dorst, Michelle Major-Goldsmith and others
- Service Integration and Management (SIAM™) Professional Body of Knowledge
- Scopism Limited (Second Edition, December 2019)
- EXIN BCS SIAM™ Professional – Case Study
Our virtual instructor-led classes include a $25 lunch voucher (valued at $50), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course.
SIAM Professional online exam voucher plus a complimentary SIAM Professional exam re-sit if you miss out on passing your certification the first time.
A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam.
SFIA Skills & Industry Accreditation
After completion of this course, you may apply for self-directed learning PDU's through PMI. A certificate of attendance is available upon request.
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
- METL: Methods and Tools
- RLMT: Stakeholder Relationship Management
- SLMO: Service Level Management
- SUPP: Supplier Management
- ITMG: Technology Service Management
- SINT: Systems Integration and build
- OCDV: Organisational Capability Development
- MEAS: Measurement
- QUAS: Quality Assurance
- AUDT: Audit
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.