The Service Catalogue plays a crucial role in IT service delivery because it serves as the access point to all products and services offered by IT or other departments. An effective service catalogue is a must-have business tool that can help build and nurture a positive relationship between the business units and IT.
This 2-day course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection.
A major benefit to building a comprehensive service catalogue is a reduction in costs. As products and services are examined and clearly defined to meet the business’ needs, this often leads to redesigning processes and restructuring resources that result in the standardisation of supply and better operational control.
The savvy IT professional understands that a well-designed and efficiently implemented service catalogue can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalogue can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.
Pink Elephant’s Service Catalogue Specialist certification course provides a deeper, more specialised, and practical understanding of the Service Catalogue. Learn what is needed to define, create, implement, and manage the ongoing processes to realise the full potential of the Service Catalogue!
The knowledge and skills this certification supplies can enable you to be a valuable resource to any IT organisation.
Upon successful completion of the Service Catalogue Specialist course, you will be able to:
- Explain essential terms for a Service Catalogue
- Articulate the three drivers behind the need for a Service Catalogue and how they relate to the bigger picture
- Define and structure services
- Identify the factors in designing and organising the Service Catalogue
- Articulate the key roles for a successful Service Catalogue
- Explain how the Service Catalogue enables various office processes
- List the various technology options available to create, implement, and maintain the Service Catalogue
- Identify Service Catalogue success factors and metrics
Who should attend
This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a Service Catalogue.
There is no prerequisite for this course.
Exam & Certification
The Service Catalog Specialist exam is completed through Professional Designations Corp.
This is a 1 hour, closed book exam which consists of 40 multiple- choice questions - a passing score of 65% is required. The exam is completed online using a webcam and internet connection.
Course Material & Inclusions
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.
Our virtual instructor-led classes include a $25 lunch voucher for each day (valued at $50), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course.
Service Catalog Specialist online exam voucher plus a complimentary Service Catalog Specialist exam re-sit if you miss out on passing your certification the first time.
A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam.
SFIA Skills and Industry Accreditation
After completion of this course, you may apply for self-directed learning PDU's through PMI. A letter of attendance is available upon request.
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
- SLMO: Service Level Management
- METL: Methods and Tools
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.