ITIL® 4 Practitioner: Service Configuration Management Self-Paced Online Course & Examination
The ITIL 4 Practitioner: Service Configuration Management self-paced online course gives you 12 months’ access to PeopleCert’s official eLearning, with interactive content you can complete at your own pace.
- Access to your online portal for 12-months
- Interactive eLearning course and sample exams
- PeopleCert online exam voucher
- Official ITIL publication (eBook)
- Get stuck or have questions? You can contact our experts directly for assistance.
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course.
Course Overview
The ITIL 4 Practitioner: Service Configuration Management practice module focuses on how accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.
- Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services
- Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised
- Improve risk management
- Manage the capacity, availability and security of IT services and components
- Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model
Learning Outcomes
- Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Service Configuration Management in managing configuration data.
- Explore Service Configuration Management processes, including key activities, and discover how to integrate them into your organisation's value stream to ensure consistent and controlled changes to configuration items.
- Focus on key roles within Service Configuration Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing configuration items and relationships.
- See how information and technology can support and enable Service Configuration Management, providing tools and systems for maintaining and accessing accurate configuration data for effective decision-making.
- Explore the role of partners and suppliers in Service Configuration Management, and learn how to collaborate effectively to ensure the accuracy and integrity of configuration data across the IT environment.
- Discover how the ITIL capability model supports the development of Service Configuration Management capabilities, ensuring alignment with industry best practices and organisational requirements.
- Learn strategies for succeeding with Service Configuration Management, and understand how it is supported by the ITIL guiding principles to achieve accurate configuration management and support service delivery.
Who should attend
IT Operation Managers, IT Service Managers, IT Managers, Product Managers and Owners.
Prerequisites
ITIL 4 Foundation certification is a pre-requisite for this course.
Exam & Certification
This course prepares participants for the examination leading to the ITIL® 4 Practitioner: Service Configuration Management certification.
- A 30-minute, 20 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
- A passing mark of 65% is required to receive your certificate.
The exam is provided as an online examination voucher, which you will receive with your course access, via email from PeopleCert with information on how to register and schedule your exam. The examination is 30 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination soon after completing your course – this is when the information is fresh and relevant.
Course Material & Inclusions
Access to PeopleCerts official eLearning for 12-months. Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics. PeopleCert eLearning is interactive and filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
ITIL® 4 Practitioner: Service Configuration Management online exam voucher, valid for 12-months from date of issue.
The official ITIL 4 publication available from PeopleCert is included as an eBook. This will be provided as part of your PeopleCert exam voucher.
Recent customers
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Learnt a lot that we can implement or improve on in our organisation. The presenter was clear, precise and could relate difficult concepts into language and scenarios we could relate to. Everyone came away from the course feeling that had learnt something valuable.
Catholic Education, Brisbane
The examples provided by the instructor as we were covering of material, made everything make sense. This helped during the exam. Pat was fantastic and engaging. Kept everyone on their toes and ensured he took the time to explain anything we were not clear on.
BAI Communications
The instructor was great and very interactive. He made sure we understood the material and gave ample opportunity for us to ask questions. He provided great examples which tied everything in.
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