ITIL® 4 Specialist: Monitor, Support & Fulfil Self-Paced Online Course & Examination
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ITIL 4 Specialist: Monitor, Support & Fulfil, a combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Our self-paced online course provides candidates access to PeopleCert's official eLearning for 12-months. There are 12 hours of content to learn at your own pace. PeopleCert eLearning is interactive, filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.
This course will prepare you for the examination leading to the ITIL 4 Specialist; Monitor, Support & Fulfil Certificate. Our eLearning bundle includes:
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course.
This certification course is also available in our ITIL Practice Manager course bundle, purchase together and save.
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximising value from these Practices.
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.
Focus on key roles within the Monitor, Support, and Fulfil practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for monitoring services, providing support, and fulfilling service requests.
See how Information and Technology can support and enable the Monitor, Support, and Fulfil practices to deliver improvements, providing tools and systems for effective monitoring, support, and fulfilment operations.
Explore the role of partners and suppliers in the Monitor, Support, and Fulfil practices, understanding how to collaborate effectively to enhance service monitoring, support, and fulfilment processes.
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships. ITIL 4 Practitioner: Service Desk enables professionals to:
The Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible. ITIL 4 Practitioner: Incident Management enables professionals to efficiently:
The Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers. ITIL 4 Practitioner: Problem Management enables professionals to efficiently;
The Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice. ITIL 4 Practitioner: Service Request Management enables professionals to efficiently;
The Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. ITIL 4 Practitioner: Monitoring and Event Management enables professionals to;
ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:
IT Operations, IT Managers, IT Service Managers, Product Managers and Owners.
ITIL 4 Foundation certification is a pre-requisite for this course.
To achieve the ITIL 4 Practice Manager designation, you will need to have completed a combined ITIL Practice Manager bundle plus the ITIL Specialist: Create, Deliver and Support module. Or you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module.
This course prepares participants for the examination leading to the ITIL® 4 Specialist: Monitor, Support and Fulfil Certificate.
The exam is provided as an online examination voucher, on the first day of your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
Access to PeopleCerts official eLearning for 12-months. Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics. PeopleCert eLearning is interactive and filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
ITIL® 4 Specialist: Monitor, Support and Fulfil online exam voucher, valid for 12-months from date of issue.
The official ITIL 4 publication available from PeopleCert is included as an eBook. This will be provided as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My Resources’ section of your PeopleCert Account.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
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