ITIL® 4 Practitioner: Change Enablement Self-Paced Online Course & Examination
The ITIL 4 Practitioner: Change Enablement practice enables IT professionals to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules.
Our self-paced online course provides candidates access to PeopleCert's official eLearning for 12-months. There are 3 hours of content to learn at your own pace. PeopleCert eLearning is interactive, filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.
This course will prepare you for the examination leading to the ITIL® 4 Practitioner: Change Enablement certificate. Our eLearning bundle includes:
- PeopleCert online exam voucher
- Official ITIL publication available as an eBook
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course.
Course Overview
The ITIL 4 Practitioner: Change Enablement practice enables professionals to:
- Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
- Minimise the negative impacts of change
- Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
- Be adaptive to meet the needs of various approaches to change development
- Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model
Learning Outcomes
- Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Change Enablement in achieving controlled and successful change implementation.
- Explore Change Enablement processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless and coordinated change activities.
- Focus on key roles within Change Enablement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing change initiatives.
- See how Information and Technology can support and enable Change to deliver improvements, providing tools and systems for effective planning, tracking, and implementation of changes.
- Explore the role of partners and suppliers in Change Enablement, understanding how to collaborate effectively to enhance change processes and ensure successful outcomes.
- Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement..
- Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.
Who should attend
IT Specialist Developers, IT Specialist Change Managers, IT Operation Managers, IT Development Managers, IT Project Managers, IT Service Managers, DevOps Engineers, System Administrators, Network Engineers, Network Administrators, Database Administrators, Solutions and Enterprise Architects.
Prerequisites
ITIL 4 Foundation certification is a pre-requisite for this course.
Exam & Certification
This course prepares participants for the examination leading to the ITIL® 4 Practitioner: Change Enablement certification.
- A 30-minute, 20 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
- A passing mark of 65% is required to receive your certificate.
The exam is provided as an online examination voucher, which you will receive with your course access, via email from PeopleCert with information on how to register and schedule your exam. The examination is 30 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination soon after completing your course – this is when the information is fresh and relevant.
Course Material & Inclusions
Access to PeopleCerts official eLearning for 12-months. Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics. PeopleCert eLearning is interactive and filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
ITIL® 4 Practitioner: Change Enablement online exam voucher, valid for 12-months from date of issue.
The official ITIL 4 publication available from PeopleCert is included as an eBook. This will be provided as part of your PeopleCert exam voucher.
Recent customers
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Learnt a lot that we can implement or improve on in our organisation. The presenter was clear, precise and could relate difficult concepts into language and scenarios we could relate to. Everyone came away from the course feeling that had learnt something valuable.
Catholic Education, Brisbane
The examples provided by the instructor as we were covering of material, made everything make sense. This helped during the exam. Pat was fantastic and engaging. Kept everyone on their toes and ensured he took the time to explain anything we were not clear on.
BAI Communications
The instructor was great and very interactive. He made sure we understood the material and gave ample opportunity for us to ask questions. He provided great examples which tied everything in.
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