Online, on-site and virtual classroom study options. On-demand or Instructor-led training. Pink Elephant accredited certification. ITIL® 4 and more…
Maturity Assessments (ITSM, SIAM and SFIA), Government Panels, Security Consultants, Process Documentation and Re-design, Short Term or Continued Strategic Support…
Strengthen your workforce and limit interruption with experienced contractors available now short or long term…
Our expert people make ITSM Hub. Our dedicated management team are consistently reliable with first class support and know how. That knowledgeable guidance alongside a flexible and responsive approach ensures clients are confident they are in safe hands. Our expert team of accredited world class trainers, consultants and contractors are globally recognised for their extensive experience within the industry too. We are a network of highly skilled ITSM professionals with a passion for progress and a depth of knowledge in multiple fields that deliver results and optimise your capabilities. Meet our people and see the potential.
Rachel has over 20 years’ experience leading key departments and strategic business management in the ITSM Education and Consulting Industry. Working at Pink Elephant who were pioneers in the introduction of the ITIL methodology across North America for over 5 years, Rachel returned to bring her global knowledge of best practices to Australia. Rachel led a team in Australia & Malaysia along with managing strategic partnerships in NZ. Delivering training to thousands of IT Professionals over the years and conducting multiple Maturity Assessments with her specialised team. Leading the ITSM Hub team as the Managing Director and responsible for the strategic direction and growth of the business.
Shane has over 25 years of IT management experience, gained in military, government, and private enterprise both in Australia and internationally. Shane specialises In helping organisations Improve the value realised from their IT Investments, through use of IT service management and related methods, such as ITIL, DevOps, Business Relationship Management, Software Asset Management and Lean IT frameworks and practices. In addition to conducting service management training and consulting services, Shane has been a speaker at Service Management conferences in Australia, New Zealand, and North America. Shane has undertaken product research and development in the ITIL framework and authored several articles on IT Governance, Service Management Standards, and ITIL v3 for industry publications. Shane was a contributor to the ITIL v3 Continual Service Improvement book.
Claire has been in the IT education and learning space for 10 + years. A dedicated account manager with a focus on ensuring a positive and enjoyable training experience for all. Claire has managed large training rollouts for multiple organisations so understands what is required to ensure a smooth learning experience. Claire is also responsible for the day to day operations of ITSM Hub, you may find her on live chat if you have questions or responding to your emails.
Experienced senior executive with over 30 years in Government Service and 24 months experience in the private sector as Chief Operations Officer and General Manager. An Adjunct Professor with a demonstrated history of working in the information systems space. Skilled in operations leadership, Major Projects (up to $50m+), Policy Development, Business Process, Negotiation, Analytical Skills, Coaching, and Government.
Previously a very successful Government CIO and senior IT executive with the Department of Employment.
World class training, consulting and contracting services with highly accredited ITSM professionals