Think potential
with ITSM Hub Consulting

Process Design, Documentation and Implementation

Process design, documentation, and implementation sounds easy, but it can be very messy. Our consultants can assist organisations to move from current state to desired state. Our consultants have access to templates, process flows and documents from our PinkATLAS catalogue to assist in the process.

Every organisation has different requirements and abilities. We can assist as an advisor and oversee your process documentation or outsource it to us as we have consultants and experts who can do the work for you.

Along with process design and documentation we can assist with implementation. This can include facilitated workshops, coaching and mentoring the key stakeholders and decision makers, act as the reviewer, or just be an occasional advisor.

We have assisted organisations in some of the following areas;

  • Change Management process redesign
  • ITSM Tool upgrade functional specification development
  • Service Catalogue design and development
  • Process Owner coaching and mentoring
  • Incident Management process documentation development
  • Problem Management process design and documentation
  • ITSM Tool/Process standard models design and development
  • ITSM Tool replacement Request for Tender development
  • Service Definition assistance
  • Continual Service Improvement framework development and documentation
  • Measurement design for processes and services
  • Job description development and updating
  • Bid writing and tender submission

What areas do you need assistance with? We can help, get in touch now to discuss your options.

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