Organisational Change Management Essentials Course & Examination

Organisational Change Management Essentials Course & Examination

Sale price$1,595.00 AUD
Upcoming course dates:

Upcoming course dates

Self-Paced Online Course


Change is a constant in today's dynamic and hyper-competitive business world. Yet, 70% of change initiatives fail (according to the Kotter Institute and others), because those leading change either ignore or forget the people and cultural side of change. Business leaders, line managers, and change agents from all levels of the organisation MUST be equipped with the right skills and knowledge to effectively lead transformational change. 

Course Overview

There are two major factors that contribute to change not being successfully implemented. The first concerns the change process, which does not start early enough and is not effectively managed, and the second concerns the individuals who are impacted by the change because they are not effectively guided through their personal transitions.  

This course will provide you with the knowledge and tools necessary for understanding transformational leadership and change. You will specifically learn about strategies to combat resistance. In addition, you will become familiar with the factors that influence an individual's response to change and the various models and techniques that apply to successfully enabling individuals, groups, and organisations to understand, adopt, and sustain change. 

Throughout this course, you will learn about the core concepts and practices intrinsic to organisational change management. This course also fully prepares you for the exam leading to the Organisational Change Management Essentials certification. 

Learning Outcomes

Upon the successful completion of this course, you will understand: 

  • Learn how to differentiate between change at individual, team/group, and organisation-wide levels. 
  • Learn about several relevant academic theories, models, and concepts that leaders need for taking individuals, groups, and organisations successfully through the process of change. 
  • Learn about an individual's response to change that includes why some resist change and how you can help them navigate through their personal transition journey. 
  • Understand group and team development and dynamics, as well as the influence they have on the group, the individual, and the organisation. 
  • Learn about organisational culture and complexity, and why culture is often the most challenging aspect of organisational change management. Learn how some of the most notable academics and theorists have contributed to organisational and cultural change. 
  • Learn to associate organisational management with project management and be introduced to Pink Elephant's 20/20 Change Model. 
  • Learn the common roles needed to plan for organisational change management and execute the change activities defined in an organisational change management plan. 
  • Understand how to identify stakeholders and develop a stakeholder engagement plan. 
  • Learn the best practices for creating a communication plan, as well as an education and learning plan for organisational change initiatives and how to measure and sustain organisational change adoption. 

Who should attend

This course is designed for everyone involved in change initiatives, especially those who lead, manage, and support organisational change initiatives. This includes, but is not limited to: 

  • C-level leaders 
  • Change leaders – VPs, directors, senior managers 
  • Program, project, and business managers 
  • Business change managers (change agents) 
  • Business analysts 
  • Development and planning managers 
  • HR and organisational development practitioners 
  • Consultants and facilitators 
  • Individuals aspiring to become effective leaders of change


No prerequisites are required.

Exam & Certification

This course prepares participants for the examination leading to the Organisational Change Management Essentials (OCE) certification. The exam is administered by Professional Designations. 

  • One-hour, closed book 
  • Consists of 40 multiple-choice questions (a passing score of 65% – 26 correct answers – is required) 


Course Material & Inclusions

This course comes with access to Pink Elephant’s e-materials. Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.

Our virtual instructor-led classes include a $25 lunch voucher for each day (value of $50 for this 2 day course), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course.  

Organisational Change Management Essentials online exam voucher plus a complimentary Organisational Change Management Essentials exam re-sit if you miss out on passing your certification the first time.

A digital badge you can share with your network of your course achievement will be provided via email upon completion of your course.

SFIA Skills and Industry Accreditation

After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

  • CIPM: Organisational Change Management
  • ORDI: Organisational Design and Implementation
  • RELM: Stakeholder Relationship Management
  • METL: Methods and Tools

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.

Contact us

Get in touch to see how we can help. 

Let's discuss what ITSM services would best suit your specific requirements. Be it training, consulting or contracting our dedicated team are happy to assist.

An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

Mary W.

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