Online, on-site and virtual classroom courses both on-demand or Instructor-led available. Best practice certification including ITIL® 4 and more
Assess & Evaluate with our Maturity Assessments, Advise, Coach, Do with Implementation assistance or ITSM Self-Help online resources.
Strengthen your team and limit interruption with experienced ITSM or BA contractors available now short or long term….
ITSM Hub is an Australian-based ITSM provider offering 360 solutions in training, consulting, and contractor services. With 20 + years within the Australian market and a global partner network we bring best practice solutions to you.
Specialising in the ITIL® service management framework and related service management standards, frameworks, and disciplines. We deliver flexible learning and certification course options. Self-paced online, virtual classroom and on-site training facilitated by our expert instructors. Know how with best practice methodologies and frameworks that deliver real business results.
Our consultation services do smart smarter with strategic mentoring, customised workshops and best practice process improvements. Our consultants are specially trained to adapt, adopt and utilise various best practice frameworks to fit your company’s unique situation. We offer a full lifecycle of solutions starting with assessments, strategic guidance and planning along with implementation and continuous improvement coaching.
Most recently ITSM Hub have been placing experienced professionals with clients who are requiring assistance on projects, tender or bid writing or on a long-term basis. Our contractors offer flexible staffing services to alleviate business interruption with reliable and trusted support. Our ITSM and BA experts are available for short- or long-term placements and have experience from diverse industries across private and government sectors.
All ITSM Hub services are success driven and enabled by our strong network of globally recognised experts. Our trainers, consultants and contractors are leaders in their field with a diverse and high-level of experience, so our clients can expect value every time.
See the potential and call us for chat today.
ITSM Hub has a track record of delivering our training and consulting services to organisations and agencies across the Australian private and public sector.
Our most recent customers include, Services Australia, Australian Taxation Office, Department of Home Affairs, BHP Billiton, Leidos Australia, AGL, Reserve Bank of Australia, Fujitsu and Australian National University.
Due to our strong performance and value for money we have several customers who use us as their favoured provider and many others who have returned due to satisfaction with our offerings.
ITSM Hub is an exclusive partner of Pink Elephant in Australia, delivering internationally recognised ITSM training courses. Pink Elephant has an undisputed reputation for leading the way and our partnership ensures we continually provide forward thinking ITSM solutions to keep ourselves and our clients a step ahead.
Using SFIA, the Global skills and competency framework we have mapped our courses required for consistency in today’s digital world.
We are proud of multiple international partnerships with industry leaders such as BRM Institute, DevOps Institute, IAITAM, CySec Professionals and examination bodies PeopleCert and APMG International.
“Given the lockdown circumstances, it was excellent that this was able to be provided in an online & interactive way. Content covered on different days were good, covering newer stuff first and familiar stuff on the second day.”
Sarah McKay, Capacity and Availability Manager
Fujitsu Australia
The training was well organised and the structure made sure that the complete syllabus of the training was covered nicely in two days. Though it was virtual/online training, it was as good as classroom session.
Sunil’s method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.
Thank you once again and look forward to doing a training with your organisation in future.
Kapil Kamble, Technical Support Analyst
The College Of Law Australia
Sunil was a great instructor who made the ITIL V4 online training course very interactive and fun.
He was well organised, answered all questions and provided great examples that linked well to all 5 modules.
Amy Sukkar, Technical Support Analyst
The College Of Law Australia
ITSM Hub provided Logan City Council with an industry experienced instructor, including suitable training and self-assessment materials for almost 60 branch and cross organisation staff. The training gave an excellent high-level understanding of where ICT services and the greater organisation meet to provide an understanding of organisational value. This resulted in closing the IT/Business service value cycle gap.
Dave Drinan, ICT Governance Principal Advisor
Information Services Logan City Council
I’ve been using The ITSM Hub for my service management professional development for the past 8 years. They’ve always been a pleasure to deal with and their courseware and trainers are first class. I especially like their self-paced online platform where I have been able to complete my ITIL Expert certification. The flexibility of online training works well with my schedule and included all the resources for me to pass my exams and certify. Highly recommended!
Jim Tryfonopoulos, Senior Service Delivery Lead
Verizon
Over the past two years, ITSMhub has been the hub of my online ITSM training. Having completed several ITIL courses, Foundation through to Expert, I found online to be most beneficial for me. Online gives you flexibility as well as the ability to retain electronic training documents for continued use. Both Claire and Shane, Training Manager and Principal Consultant respectively, have been tremendous in their approach with training and guidance. I’d definitely recommend ITSM Hub as a leading training provider, online or classroom – 10 out of 10!
Tina Rouse, Senior ITSM Consultant
I’ve been using The ITSM Hub for my service management professional development for the past 8 years. They’ve always been a pleasure to deal with and their courseware and trainers are first class. I especially like their self-paced online platform where I have been able to complete my ITIL Expert certification. The flexibility of online training works well with my schedule and included all the resources for me to pass my exams and certify. Highly recommended!
Jim Tryfonopoulos, Senior Service Delivery Lead Consultant
Claire and Shane have been extremely helpful in assisting to further our organisation’s skills in IT Service Management. Claire has been very responsive and flexible in our requests for on-site training and Shane has turned up and given patient and well thought out responses to our sometimes odd questions. I also completed one ITIL Intermediate module via their online training. It was easy to listen to and the quizzes at the end of each chapter helped immensely to identify any knowledge gaps I had and strengthen my understanding. I highly recommend them as a trainer of choice.
Vicky Presland, Service Management Specialist
Sydney Trains
Realise potential and assess your ITIL process maturity levels and gain a roadmap for improvement…
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Globally recognised training with world class trainers…
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Expert support as and when you need it…
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The global skills and competency framework for a digital world, mapped to our certification courses…
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Small to large orgs, government to private sectors – BHP, ATO, AGL and Wesley Mission…
Experienced trainers deliver a wide range of industry recognised and globally in-demand certifications.
360 solutions in ITSM training, consulting and contractor services.
Exclusive partnership with Pink Elephant, as well as industry leaders such as BRM Institute, DevOps Institute, IAITAM….