Well done! You are 1 step closer to becoming an ITIL 4 Managing Professional! You have completed your ITIL 4 Foundation course and certification. But what next?
Why? Not only will you gain the coveted MP designation you will have the practical and technical knowledge to run successful IT enabled services, teams and workflows. Basically, you can walk the talk!
What do I have to do? There are 4 courses after ITIL 4 Foundation to complete. The stream of 4 modules will build on the service value stream and how you can provide value to the business. Of course, delivering value requires an understanding of what value is, which is all covered in Driver Stakeholder Value.
Where should I begin? The certification courses have over-arching practices and principles so if there is a course that is more relevant to your responsibilities start there! Otherwise Create, Deliver and Support would be a good start.
How do I certify? Our courses include the examinations, no hidden fees or charges. The exams are through PeopleCert. You would have completed your ITIL 4 Foundation with them so you will be all set!
Options to learn We have two easy options available – our virtual classroom with scheduled course dates during business hours or our on-demand course option, meaning you can learn at your leisure or stay up half the night if this is when you function best!
Either choose an individual course that will help you succeed in your day to day or purchase them all in our bundle offer and have 18 months to continue your ITIL journey.
The bundle includes all five Managing Professional courses including:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
Know how to create, deliver and support services
Understand concepts regarding the high velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product Lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
How various practices contribute to HVIT
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value cocreation (service consumption / provisioning)
Know how to realise and validate service value
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organisational Change Management to direction, planning and improvement
Continual improvement; measurement and reporting;
Direction, planning and improvement of value streams and practices