Resources

Why do CIOs need Business Relationship Managers (BRMs) when they have specialised product teams interfacing directly with stakeholders? This is a common question, particularly in an era where produ...

In an era where change is the only constant Information Technology Service Management (ITSM) professionals should constantly seek to enhance their skills and stay relevant. For the seasoned veteran...

In the intricate landscape of service management, Service Managers emerge as pivotal figures, orchestrating the seamless delivery of IT services while aligning with organisational goals. Their prof...

In the rapidly evolving landscape of IT professionals are continually seeking ways to stand out in the competitive job market. One avenue that has gained significant traction is the pursuit of IT c...

Managing services efficiently and effectively has become paramount for organisations across industries. However, amidst the rapid technological advancements and shifting business demands, IT servic...

In the realm of Information Technology Service Management (ITSM) the focus has shifted dramatically from mere technical prowess to a profound dedication to the customer. Gone are the days when cust...

In this article: What is Agile Project Management? How does Agile differ from traditional Project Management? The Agile Manifesto: The 12 Principles of Agile Project Management What are the key be...

In this article: Scrum Lean Kanban Can Agile frameworks be combined? The Agile methodology has become an increasingly common approach for project management across all sectors. It’s interactive, ...

In this article: What is a Scrum Master? What is the difference between a Scrum Master and a Project Manager? Is a Scrum Master a Sound Career Choice? How to Become a Scrum Master The Agile appro...