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Most frequently asked questions on ITIL®4 update

ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and in February 2019 ITIL 4 was launched.

AXELOS have now released the full ITIL 4 course suite and ITSM Hub is proud to partner with Pink Elephant who assisted with the development of ITIL 4.


1. What will the new ITIL® be called?

The new updated ITIL guidance will be called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organisations to navigate the Fourth Industrial Revolution.

2. What are the certification levels in ITIL® 4?

– ITIL 4 Managing Professional is aimed at IT practitioners working within technology and digital teams across businesses, and provides them the practical and technical knowledge required to run successful IT-enabled services, teams and workflows.

– ITIL 4 Strategic Leader will enable IT leaders to drive their IT and digital strategies for a sustainable organisation.

3. When will the publications be released? 

ITIL 4 Foundation was released in February 2019, with the Managing Professional courses following through 2019. In late 2020, ITIL 4 Leader, the final certification has now been released.

4. I have achieved some credits in the ITIL V3 Certification scheme. How should I transition to ITIL 4?

Option 1 – Candidates can take ITIL 4 Foundation and further ITIL 4 Specialist, Strategist or Leader to eventually be certified as ITIL Managing Professional or/and ITIL Strategic Leader.
Option 2 – Candidates can work towards collecting 17 credits in current ITILV3 certification scheme till Axelos release the date of retirement. Upon which learners would be eligible to take the Managing Professional Transition module and also being certified as ITIL Managing Professional.

5. I am an ITIL v3 Certified Expert. How should I transition to ITIL 4?

ITIL v3 Expert’s are directly eligible to take Managing Professional Transition module upon which learners will be certified as ITIL Managing Professional.

After achieving ITIL Managing Professional designation, you may be interested in pursing the ITIL Strategic Leader. You would only need to complete the ITIL Leader Digital & Strategy module.

6. When will ITIL V3 be discontinued?

The transition will be a gradual process, allowing for learners to continue collecting their ITIL v3 Intermediate credits to enable transition to ITIL Managing Professional. Dates are not yet available.

7. When will the ITIL Managing Professional Transition Module be discontinued?
The ITIL Managing Professional Transition Module will be valid for one year after its launch for learners to complete this transition module. This was meant to be October 2020, due to Covid this has been extended.

8. Who are the target audience for ITIL 4’s ITIL Managing Professional?
ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

9. Who are the target audience for ITIL 4’s ITIL Strategic Leader?
ITIL Strategic Leader (ITIL SL) recognises the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

10. I have a team to train in ITIL 4 Foundation what are my options?
ITSM Hub have the full suite of ITIL 4 courses available, in our self-paced online, virtual classroom or on-site options. Contact us to discuss your requirements and let us tailor an approach for your organisation.

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