ITIL® 4 certification: what is it?

Information Technology Infrastructure Library (ITIL®) is a set of practices that aims to align businesses with their IT services. As a business grows and demand for their products or services increases, it is important that it has the IT framework required to meet the demand.

However, many businesses fall short of upskilling their IT department to take on this increased workload, and this can be costly for businesses. 

ITIL® 4 certification will ensure your IT team is able to utilise these practices and help your business scale effectively.


What is ITIL® 4?

ITIL® 4 was designed to provide businesses with a flexible foundation for integrating their business framework into their IT service management systems. It was created as a best practice method of ensuring businesses and their IT departments are equipped with the skills required to meet growing demand for their products and services.

ITIL® operates using a four dimensions model that is designed to provide a holistic approach to service management. These four dimensions are:

  1. Organisations & people
  2. Information & technology
  3. Partners & supplies
  4. Value streams & processes

These four dimensions are then applied to a service value system which incorporates a comprehensive view of business value creation. These systems include:

  1. Guidance principles
  2. Governance
  3. Service value chain
  4. Continual improvement
  5. Practices

ITIL 4 also contains a detailed set of management practices developed to help a business accomplish a defined objective. These fall under the categories of general management practices, service management practices and technical management practices, with each practice containing various guidance forms to help achieve said objective.


Why your business needs ITIL® 4 certification

ITSM Hub provides ITIL® 4 certification for Australian businesses experiencing growth. ITIL® 4 is widely recognised as the best practice framework for helping businesses create outstanding value through their IT framework systems, something can help a business’s IT department play an active role in increasing its value.  

Specialising in ITIL® 4, the most recent ITIL® update, our courses include how other methodologies and frameworks like Lean IT, Agile and DevOps align with ITIL® 4.

Through virtual classes, your team will attain a complete understanding of this IT framework and the ways in which it can help your business grow effectively. With classes based on planning, direction, strategy and more vital IT aspects, your team will gain an understanding of how ITIL® 4 can help turn business demand into unprecedented value.


Want to find out more about our ITIL® 4 certification course?

ITSM Hub is taking applications for business IT departments to learn these globally aligned best practices and, most importantly, apply them to their workplaces. If you would like to find out more about our courses and how they can dramatically increase your business’s value then please feel free to get in contact with our friendly team of staff. 

Call ITSM Hub on 1300 424 025 to learn more about our courses and how they can improve your business’s IT framework.

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