{"product_id":"itil-foundation-bridge-course-examination","title":"ITIL® Foundation Bridge Course \u0026 Examination","description":"\u003cp\u003eAre you ITIL 4 Foundation certified? Attend our 1-day bridging course to upskill and learn about the updates in ITIL Version 5. \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eITIL (Version 5) is an evolution of ITIL, not a reset. For candidates who have ITIL 4 certification, it means your existing certifications and learning investment remain valid, while the framework expands to better support modern, digital-first operating models.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eBy attending this course it will prepare you for the examination leading to the ITIL® Foundation (Version 5) Certificate from PeopleCert.\u003c\/p\u003e\n\u003cp\u003eRead our article about the differences between ITIL 4 and ITIL Version 5 \u003ca href=\"https:\/\/www.itsmhub.com.au\/blogs\/resources\/itil-4-vs-itil-version-5-key-differences-and-transition-pathways-for-candidates\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan lang=\"EN-US\"\u003eWhat are the key differences between ITIL 4 vs ITIL (Version 5)?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cspan lang=\"EN-US\"\u003eITIL (Version 5) helps organisations manage digital products, services, customer experiences, and end-to-end digital operations in a structured, future-ready framework.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eAI-native \u0026amp; digital-first:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Built for AI-driven, fast-paced organisations, with governance designed to be AI-ready from the start.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eEnd-to-end product and service lifecycle:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Extends traditional ITIL to fully support Digital Product \u0026amp; Service Management.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eCustomer-centric focus:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Emphasizes transparency, measurable value, and improved experiences across stakeholders.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003ePractical, flexible guidance:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e More actionable and adaptable for real-world adoption, less abstract, more dynamic.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eRole-aligned clarity:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e More targeted guidance tailored to specific roles and responsibilities for faster implementation.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eBackward compatible:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Protects existing ITIL investments while supporting modern updates and practices.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAbout our ITIL Foundation Bridge course\u003c\/h3\u003e\n\u003cp\u003eOur 1 day ITIL® Foundation Bridge course bridges your knowledge from ITIL 4 to ITIL Foundation (Version 5).\u003c\/p\u003e\n\u003cp\u003eITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.\u003c\/p\u003e\n\u003cp\u003eIt also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.  \u003c\/p\u003e\n\u003ch3\u003eAre there any prerequisites for this course?\u003c\/h3\u003e\n\u003cp\u003eThis course is for candidates who have achieved their ITIL 4 Foundation certification. This is the fundamental course which will provide you with a solid understanding of the updates to the new ITIL - ITIL Version 5.\u003c\/p\u003e\n\u003cp\u003eIf you are ITIL v3 certified, you will need to start with the ITIL Foundation (Version 5) course - you can view this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itil-foundation-version-5-course-examination\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark?\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Foundation Bridge examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL Framework.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Foundation (Version 5) qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 30-minute, 20 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is a closed-book exam, with no notes or blank paper allowed. \u003c\/li\u003e\n\u003cli\u003eA passing mark of 65% is required to receive your certificate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online.\u003c\/p\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eScheduling:\u003c\/b\u003e You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eBefore the exam (online proctoring):\u003c\/b\u003e A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e The online exam duration is 30 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eRequirements:\u003c\/b\u003e A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eResults:\u003c\/b\u003e Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eVoucher validity:\u003c\/b\u003e Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003ch5\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eOur publicly scheduled courses are delivered in our virtual classroom over 1-day. These courses are scheduled several times over the month, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003eHave we delivered ITIL 4 Foundation for your team? Bring us back onsite and our facilitator can upskill your team in the updates of ITIL. The courses can be delivered at your premises or private courses can be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand our team will be in touch with a proposal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eOur ITIL Foundation Bridge course comes with:  \u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes: \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Foundation Bridge (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eOptional\u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003e Add-Ons - Take2 \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eExam or PeopleCert Plus Membership\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003eWhen you register for our\u003cstrong\u003e \u003c\/strong\u003eITIL Foundation Bridge course, we offer you the option to add extras at checkout (additional fees apply):\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Take2 (Exam Re-sit option):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd a Take2 for extra peace of mind. If you don’t pass your first exam attempt, you’ll have the option to re-sit the exam in line with PeopleCert’s Take2 terms and conditions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Plus Membership:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd PeopleCert Plus to access a range of candidate benefits and resources. This is a 12-month subscription which includes the Take2 exam re-sit. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/peoplecert-plus-membership\"\u003eView membership details here\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003eYou’ll be able to select either option during checkout and the relevant fee will be added to your order total.\u003c\/div\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL-Version-5-Qualification-Scheme-ITSM-Hub.jpg?v=1769640308\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. \u003cstrong\u003eITIL Foundation\u003c\/strong\u003e is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCompleting the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eDownload our ITIL Qualification overview \u003ca href=\"https:\/\/ap1.hubs.ly\/y0zrtw0\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52880192602296,"sku":null,"price":775.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITILBRIDGE_1.png?v=1778802101","url":"https:\/\/www.itsmhub.com.au\/products\/itil-foundation-bridge-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}