Think potential
with ITSM Hub Consulting

Process Design &

Support and assistance moving from current state to desired state.

Service Improvement

Ensure your improvement initiative retains focus and perspective.

Maturity Assessment

Understand where you are and how you can improve.

Cyber Security

A review and recommendations using CIS, ISO/ISE and NIST


Agile support and analysis as and when you need it.

Agile Online

Our Agile Scrum Essentials and Agile Scrum Master self-paced online courses cover all aspects of the Scrum framework through a variety of real-world scenarios and focused practical informa- tion related specifically Scrum.

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Meet our

Cutting edge training with world class teachers…

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Save $200
ITIL 4 Course
ITIL 4 Course

Learn at your pace with online and virtual classroom study

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Upskill now.
Courses running
this month

We cover a range of courses with different learning options too…

See what’s on >

Upskill now.
Courses running
this month

We cover a range of courses with different learning options too…

See what’s on >

Business Relationship

The Business Relationship Management Professional (BRMP®) training and certifi- cation program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level…

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ITIL is a set of practices for IT Service Management. ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contrib- ute to business value, and also integrates concepts from …

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Assess & Evaluate

  • ITIL Capability
  • SIAM Capability
  • BRM Capability
  • Project Readiness
  • NIST
  • SIAM Capability
  • SFIA Review
  • Service Desk Evaluations
  • Customised Assessments
  • Operational Health & Stability Review

Advice, Coach, Do

  • ITSM Road mapping
  • ITSM Coaching & Mentoring
  • Process Design, Documentation & Implementation
  • ITSM Tool Migration Support
  • Service Management Process Improvement
  • Service Desk Improvement
  • Organisational Change Support
  • SIAM Advisory & Assistance
  • BRM Coaching & implementation
  • SFIA Coaching & Implementation
  • NIST Coaching & Improvement

Self Help Products

  • PinkSCAN
  • PinkATLAS
  • PinkREADY
  • PinkSELECT

Do smart smarter with
collaborative consultation
and expert guidance

ITSM Hub’s expert consultants have many years of practical experience with diverse backgrounds. Our consultants are specially trained to adapt, adopt and utilise various best practice frameworks to fit your company’s unique situation. We offer a full lifecycle of solutions starting with assessments, strategic guidance and planning along with implementation and continuous improvement coaching. 

With a holistic approach we consider important aspects that ensure results, such as people, processes, technology, and partners. Each aspect is unique to your organisation. We understand the importance of transferring knowledge and skills to you and your team for ongoing success and work every step of the way with you.  

Together we can do smart smarter to ensure your business success.

Working with Australia's Leading Brands

Consulting Services

PinkSCAN Assessments

Think Process performance, think Pink. ITSM Hub perform IT Service Management (ITSM) process maturity assessments using PinkSCAN – an ITSM process assessment methodology and online toolset. This consulting service will provide insight into your current process maturity levels along with recommendations for improvement. 

The PinkSCAN process assessment approaches are a proven methodology for helping IT service organisations and businesses answer the question “Where are we now?”

Service Benefits

  • What is working well
  • What is not working well – and why it matters
  • The process capability/maturity ratings as they currently stand
  • Opportunities for improving your practices and processes
  • Recommended actions for addressing the not-so-good things – and what the results should be
  • Suggestions for timing and effort
  • Whether the organisational culture is ready for the change – or not
  • Delivery Methods: Consultant-led (onsite or virtual) and an Online Self-Assessment tool

Consulting Services

Do smart smarter with efficient consultation and training that maximise potential