Service Integration and Management (SIAM) is an approach for governing and managing the complexity of outsourced multi-vendor service environments. Building upon existing IT service management best practices, SIAM provides guidance on the capabilities and methods for optimising the complex value streams inherent in multi-vendor outsourcing.
ITSM Hub have been working with multiple organisations over the past 5 years to help them understand, establish, refine, and extend use of service integration best practices under multi-source service provision arrangements.
Along the way we have developed some useful tools and techniques, including standardised methods and approaches for onboarding new providers/services and customers. Our SIAM-related services cover: