ITSM Roadmaps and Plans

When an organisation decides to adopt an IT Service Management (ITSM) strategy, it needs to start with a vision and commence with a roadmap and plan.

Adopting a new IT Service Management philosophy is a considerable undertaking and requires a proven implementation methodology to underpin it. Our experience of guiding organisations through this Change process has produced a set of defined roadmaps and templates that our consultants can apply to your organisation. Our consultants will help guide your organisation and provide a smooth transition toward the new way of working.

Our PinkSCAN service offering answers the questions “Where are we now?” and “Are we there yet?. Process improvement roadmaps answer some very important additional questions:

• Why are we doing this? (Vision)
• Where do we want to be? (specific objectives and outcomes relevant to the vision)
• What should our overall approach be to achieve the desired outcome?

How We Can Assist

Our consultants can help you connect the dots between current issues and desire for improvement and working out which things matter the most to your business.

Pink Elephant has established a service based upon pre-defined templates and deliverables which map to a formalised Project plan and ARCI Maxrix for visioning.

We can facilitate or assist with:

• Evaluation of competing improvement opportunities
• Conduct of roadmap and planning workshops
• Development of service improvement roadmaps, preparing a 2-3 year roadmap
• Highlighting of organisation-specific risk factors and constraints

Benefits

• Business priorities and constraints are identified and placed in context at the outset
• Incorporates real-world guidance on improvement dependencies and timescales
• Produces realistic and practical roadmaps
• Reduces rework and wasted effort
• Delivers clear objectives

Get in touch to discuss your requirements with one of our experts.